Key Responsibilities
- Contact and engage leads via phone, email, WhatsApp, or CRM tools
- Qualify leads by assessing needs, intent, and readiness
- Present products or services clearly and persuasively
- Convert qualified leads into confirmed appointments, demos, or sales
- Schedule and coordinate calls, meetings, or consultations with the relevant team
- Follow up with warm and cold leads to increase conversions
- Maintain accurate lead records and updates in the CRM
- Handle objections professionally and provide relevant information
- Ensure timely follow-ups to prevent lead drop-off
- Collaborate with sales, marketing, and operations teams for seamless handovers
Required Skills & Qualifications
- Strong communication and interpersonal skills
- Persuasive, customer-focused approach
- Experience in lead management, sales, or customer engagement (preferred)
- Ability to manage high-volume leads efficiently
- Familiarity with CRM systems, spreadsheets, and scheduling tools
- Excellent organisational and time-management skills
- Goal-oriented with focus on conversion metrics
- Professional phone and online communication etiquette
Key Performance Indicators (KPIs)
- Lead response time
- Lead-to-conversion rate
- Appointment show-up rate
- Follow-up completion rate
- Customer satisfaction feedback
Ideal Candidate Traits
- Proactive and results-driven
- Comfortable with follow-ups and handling objections
- Detail-oriented and reliable
- Able to work independently and collaboratively
Please note: We are not accepting applications or CVs from recruitment agencies at this time.
